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Please take some time to view our products, and perhaps submit a request for a catalog.
Should you have any questions, please feel free to call us at 1-877-918-1433 from 9am-5pm PST.
We currently have a $200 minimum for orders; any order received under $200 will be cancelled.
All Major Credit Cards accepted. No COD's or pre-pays.
NOTICE TO ALL CUSTOMERS USING DEBIT CARDS!
In the process of shipping an order through The Hearthside Collection, whenever a credit or debit card is used to pay for an order, an authorization is taken for the amount of available product plus 15% estimated shipping charges.
On a credit card, this authorization never appears – only the final payment is posted to your bill once your order is shipped.
However, with a debit card, which is attached to actual funds – funds that could run out – in your bank account, when the authorization is taken, that money is actually removed from your account in order to cover your sales order. If you were to check your account online, you would see a pending authorization being held. When your order is packed and shipping calculated, we send the final amount of your invoice to your bank, and they will adjust the charge to credit you the difference if necessary. Sometimes this appears as if you’ve been double billed. However, depending upon your bank, removal of the original authorization can take anywhere from 7-10 business days. We have NO control over the speed of this process once we’ve sent the final payment through.
Please be aware that if you use your debit card, the amount of your order plus15% shipping will be temporarily subtracted from your account. If the funds are insufficient, this could result in overdraft charges and other fees for which The Hearthside Collection is NOT liable.
Viewing Prices and Ordering
If you are a retail store or other certified business and wish to view pricing for products and place items into an online shopping cart for ordering, you must first create an account in the "Login" page. Then you must contact us via e-mail (info@thehearthsidecollection.com)or phone (877-918-1433) with the person's name the account was created under, business name, and tax ID. If you have ordered from us in the past, please let us know, and if possible, provide your customer ID.
Orders will be sent to The Hearthside Collection and processed manually. Shipping costs will be figured once your items are packaged and weighed.
Availability
Please note that not all items ordered may be available at the time of ordering. Please note a ship date on your sales order as to when you would like to receive the products and we will do our best to get everything to you. We do not ship backorders under $50, and if you do not wish to receive a backorder of $50 or more, please contact us to cancel it, otherwise you will receive the product and be responsible for all costs.
Terms and Conditions
FABRICS, COLORS AND SIZE MAY VARY SLIGHTLY, AS OUR ITEMS ARE HAND MADE, COUNTRY/PRIMITIVE AND BY NATURE "WORN". ALL OF OUR PRODUCTS ARE INTENDED FOR INDOOR, DECORATIVE USE ONLY AND ARE TO NEITHER BE USED AS TOYS NOR AS FOOD CONTAINERS.
-Payment: We ONLY accept major credit cards.
-Minimum Order: every order placed with The Hearthside Collection must be at least $200.
-Shipping: All packages are shipped via UPS from Washington State; depending on your location in the U.S., shipping may take up to 5 days after your order has been processed to receive. Shipping times vary according to season, amount of orders, inventory, and completeness of information for an order. We do not guarantee shipping dates. The Hearthside Collection reserves the right to cancel any order, without notice, if necessary, due to product availability constraints or any other reason.
-Backorders: YOU MUST INFORM US IF YOU DO NOT WANT YOUR BACKORDER SENT. BACKORDERS UNDER $50 WILL NOT BE SHIPPED.
-Changes to Your Order: all requests for changes to an order must be sent in writing and signed by the buyer, whether faxed or mailed; such requests must be made within a reasonable amount of time.
-Price Breaks: We typically have two prices given, one for REGULAR PRICE and one for CASE PRICE. For each item, a minimum order quantity must be met. All prices are at their regular rate unless ordering the case quantity or more. Case quantity pricing can only be given when ordering per case for ONE ITEM NUMBER. IF YOUR ORDER IS BELOW THE REQUIRED MINIMUM OR IN AN AMOUNT NOT FITTING ORDER SPECIFICATIONS, WE WILL AUTOMATICALLY CHANGE YOUR ORDER AMOUNT TO MEET THE REQUIREMENTS.
-Items sold as “assorted” or in pairs CANNOT be separated by color, type, etc.
-Returns and Exchanges: ANY DEFECTIVE MERCHANDISE MUST BE CLAIMED WITHIN 10 DAYS AFTER RECEIVING THE SHIPMENT. NO REFUNDS ALLOWED ON SHIPPING AND HANDLING. We do not guarantee our products beyond the 10 day claim period. Only one claim per invoice may be made; please review your entire order before calling in any damage claims. All orders being sent back to The Hearthside Collection for credit must have a return authorization number from our office. Return shipping is made at customer’s own expense. If you are unhappy with a purchase for any reason other than for damage or a defect, a restocking charge of 20% will be applied.
-All clearance items are sold “as is;” no refunds given on claims
The Hearthside Collection is not liable for any errors or omissions in this or any other published material. Prices used are those that are set by The Hearthside Collection’s office. Colors and images that appear in photographs are not always the way a product actually appears.
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